CASE STUDIES

IMPULSE brings together a set of representative and innovative processes as case studies in 5 countries providing a variety of contexts (cultural, operational, legal, procedural, social) and addressing the whole cycle: input, business workflow, output and archiving.

Better Reykjavík participatory democracy portal

Reykjavik, Iceland

NemID card retrieval from lockers

Aarhus, Denmark

Online complaints filing service

Ertzaintza, Spain

Enterprise digital drawer

UnionCamere & InfoCamere, Italy

Gijón public services app

Gijón, Spain

Civil registration & certification

Peshtera, Bulgaria

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